Our policy regarding the solicitation of financial products is as follows:
In selling our products, we will comply with the Insurance Business Act, the Act on Sales, etc. of Financial Instruments, and other relevant laws and regulations, and strive to conduct proper sales.
When offering products and services, we strive to ensure that our customers fully understand the details by continuously enhancing our expertise and providing clear, easy-to-understand explanations.
When selling our products, we will strive to acquire knowledge and hone our skills so that customers fully understand the product details, and we will make every effort to provide clear explanations.
For products that are significantly affected by market trends, we will strive to provide appropriate information so that customers can make transactions based on their own judgment and responsibility.
When selling our products, we will strive to give thorough consideration to factors such as timing and location, keeping the customer's perspective in mind.
In the unlikely event that an insurance claim occurs, we will strive to provide appropriate advice regarding the claim for insurance benefits.
We strive to listen to our customers' opinions and requests and use them as a reference in providing our products.
Obtained designation as a designated dispute resolution organization.
1. Obtain designation as a designated dispute resolution organization.
For consultations, inquiries, or complaints regarding our business operations, please contact us at the following: Phone number: 052-584-6334 (Business hours: 9:00 AM to 5:45 PM, weekdays)
In the event of an accident, please contact your insurance company or us.
2. Designated dispute resolution organization contracted by our company
Our company has entered into a basic agreement with the Insurance Ombudsman Association, a designated dispute resolution body established by law, for the implementation of procedures. If you are unable to resolve the issue with our company, you may file a request for resolution. For more details, please visit the website below.
Insurance Ombudsman Phone: 03-5425-7963 (Hours: 9:00 AM to 12:00 PM, 1:00 PM to 5:00 PM, excluding Saturdays, Sundays, national holidays, and the year-end/New Year holidays) Website: www.hoken-ombs.or.jp
3. Public Notice Statement by the Insurance Ombudsman
About Insurance Ombudsman: The Insurance Ombudsman Association is a specialized organization established with the aim of resolving complaints regarding insurance companies and disputes between customers and insurance companies in a fair, neutral, simple, and prompt manner. Based on legal provisions, it strives for appropriate resolution by requesting businesses to resolve complaints it receives, and if the parties cannot resolve the dispute themselves, consumer consultation services and legal experts will carry out dispute resolution procedures. The scope of complaints and troubles handled by the Insurance Ombudsman is limited to those related to the business operations of companies that have a contract with the Insurance Ombudsman. Currently, the main companies that have contracts with the Insurance Ombudsman are foreign-owned non-life insurance companies and insurance brokers. For more details, please refer to the following website.
